Citizen Engagement
Central to transforming Moscow into a smart city are its citizen engagement platforms. The Moscow online portal features three key services that residents can use to engage and communicate with their government.
The first is Our City, an online complaints system that’s accessible either through the web or the mobile app. Citizens can send complaints if they notice anything awry in their community. For instance, if garbage collectors have been amiss picking up trash regularly, citizens can report the issue using the portal. The concerned citizen will then get a reply within seven days. If the issue is readily actionable, the system will also inform the sender with the resolution. The system has over a million users and has solved nearly two million complaints….
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