“When you book a hotel and want an accessible room, you need to really know what that means and if it will meet your needs,” Wandke said.
But the travel industry is not set up to do this. Not only are websites often ill-equipped to allow people to select rooms that meet specific physical requirements, even when customers call, hotel staff frequently don’t know what their facility has to offer or they might provide misinformation.
Wandke and Flint are hoping to solve this problem. They’re working on a website called AbiliTrek that allows travelers to find and book rooms that meet specific needs for mobility, hearing or visual challenges. They’re using crowdsourcing to build a database of reviews focused on accessibility. AbiliTrek will also call hotels to help people find suitable rooms….
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